Customer care
Returns and refunds
Full terms and policies
For our complete terms and conditions, including shipping, delivery and refund information, please view our full terms here.
Damaged or incomplete orders
Contact Oumie's Grande within 48 hours of delivery at muofhe@oumiesgrandesa.co.za. Include the order number and clear photographs of the item and packaging.
Food safety
For hygiene and food-safety reasons, opened food products cannot normally be returned unless they are damaged, defective or supplied incorrectly.
Approved refunds or replacements
After the issue has been assessed, Oumie's Grande may offer a replacement, credit or refund where appropriate. Courier charges already incurred may not be refundable.